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Tesco

Our core UK business is significant within the group, with over 300,000 employees and over 3,000 stores. Over 60% of group sales and profits come from the UK business.

Our success begins with delivering a great shopping trip in every store. Behind our Every Little Helps philosophy lie world-class systems and processes for property, buying, distribution, ordering, store operations and marketing.

We also have the widest range of any food retailer including the leading own label range. Finest and Everyday Value are the two largest food brands in the UK – bigger than Coca-Cola – each with more than £1 billion of sales per year.

In April 2012, we announced a £1bn commitment in the 2012/13 year to improve the shopping trip for customers. The UK plan – Building a Better Tesco focused on six key elements:

1. Service & Staff – more staff for existing stores, initially in fresh food departments

2. Stores & Formats – faster store Refresh programme; introducing warmer look and feel

3. Price & Value – better prices and promotions, more personalised offers

4. Range & Quality – better ranges, starting with re-launching the Tesco brands

5. Brand & Marketing – better, clearer, more relevant communication with customers

6. Clicks & Bricks – Click & Collect roll out, transforming range and online presence

I measure the success of my relationship with Silver Stone by their ability to meet my needs. They have taken the time to build a rapport and to really understand the business. They listen, deliver against promises, and provide quality advice and the very best customer care. Most importantly they find the right people quickly and effectively. Silver Stone have become true stakeholders in the business and I would not hesitate to recommend them.

Jane Franks, HR Director